Service Policy

Our team of rail pass experts strive to answer all your questions asked by email, on our Facebook and Twitter pages or by phone, with the most correct and useful information on German Rail Passes. We strive to reply to your emails within 1 business day.


We work hard to maintain this website and provide you with up-to-date information and a first-class service. We value mutual respect, and ask you to follow these rules of behavior:

  • Refrain from using abusive language to fellow community members or our customer service team.

  • Don’t spam: That is, don’t repeatedly post, tweet, or email the same message.

  • Don’t send commercial emails of any sort.

  • Stay on topic.

In any cases where these rules of behavior are not followed, we will ask you to rephrase your question before answering. If the above rules are not respected, reserves the right to:

  • Terminate any conversation or refuse to respond to any email, tweet, or Facebook post deemed inappropriate.

  • Cease communication with any email, tweet, or Facebook post that hinders the workflow of the customer service team, or the contact between the customer service team and other customers.

  • Delete or hide tweets or Facebook posts.

  • Deny access to its social channels.

Give us your feedback!

If we’ve provided you with outstanding service or if you’re happy with our website, we’d love to hear your feedback. We’ll make sure your message is passed on to the appropriate person at

We strive to see happy faces all around. If did not live up to your expectations, please let us know about this. We will take your complaint seriously and be in contact to reach a solution. can only handle complaints about our service.


The customer service team handle your questions with utmost care. However, no warranty is given as to the accuracy or completeness of the information. In no event will, nor any of its members, directors, employees or advisors accept any responsibility or liability for any (consequences of) mistakes, inaccurate or incomplete information provided by this website or our agents. In particular, will not be liable for any mistakes or incorrect information regarding prices and conditions with respect to the use and/or validity of German Rail Passes or other German Rail Pass services.