Contact us by emailCan't find the answer you're looking for? Get in touch with our customer service team who will be happy to help you. Find our contact details Ask us on social mediaPost your question on our Facebook or Twitter. We strive to get back to you within 8 hours. Often even faster! View our Facebook pageTalk to us on Twitter Frequently asked questionsChoosing a passGet answers on how to choose the right pass for your trip.Travel days | Twin Pass | Validity | More... Using your passLearn about the specifics of your German Rail Pass and how to use it.Validity | International trains | Reservations | More... Orders and refundsGet your order status, account details or learn more about our return policy.Popular topics: Order status | Refund | Other passes | More... Check the status of your orderLog in to your Germanrailpasses.com account to check your order status. Log in to your accountLogin details can be found in your order confirmation email.