Contact us by email Can't find the answer you're looking for? Get in touch with our customer service team who will be happy to help you. Find our contact details Ask us on social media Post your question on our Facebook or Twitter. We strive to get back to you within 8 hours. Often even faster! View our Facebook pageTalk to us on Twitter Frequently asked questions Choosing a pass Get answers on how to choose the right pass for your trip.Travel days | Twin Pass | Validity | More... Using your pass Learn about the specifics of your German Rail Pass and how to use it.Validity | International trains | Reservations | More... Orders and refunds Get your order status, account details or learn more about our return policy. Popular topics: Order status | Refund | Other passes | More... Check the status of your order Log in to your Germanrailpasses.com account to check your order status. Log in to your account Login details can be found in your order confirmation email.