How can I check my order status?

You can check the current status of your order in your personal account. Your order confirmation mail contains the login details for your account.

On the account page, go to shipping information to see the order status. These are the most common order statuses:

  • Order received

  • Payment accepted

  • Pass printed

  • Order shipped (a tracking number is displayed for Standard or Premium shipping)

  • Order refunded (in case you applied for a refund)

A status has been completed when you see this symbol: order-status-ok Otherwise you will see the indication 'pending' and the expected date.

You will also receive an email confirmation when your German Rail Pass package is shipped. This mail contains a tracking number and a link to the courier that delivers your package. On the website of the courier company you can enter your tracking number to check the shipping status of your order.

Track & trace is not possible for packages sent with FREE Economy Shipping.