Can I get a refund or exchange my pass?
Yes, you can apply for a refund or exchange. You can receive 85% refund for a German Rail Pass that is both unused and unactivated. In the case of an exchange for a different pass, we can give you a 100% refund minus an administrative fee of 15 Euros per pass.
Please contact our customer service for instructions on how to return your German Rail Pass and apply for a refund. You can apply for a refund within one year after the German Rail Pass was issued. See our Booking Terms. Please make sure that you purchased your pass from GermanRailPasses.Com before returning it. Refunds should always be requested from the website or agent where you purchased the pass.