Orders and refunds
- Can I get a refund or exchange my pass?
Yes, you can apply for a refund or exchange. You can receive 85% refund for a German Rail Pass that is both unused and unactivated. In the case of an exchange for a different pass, we can give you a 100% refund minus an administrative fee of 15 Euros per pass.
- Can I get compensation for train delays?
You can apply for financial compensation for train delays, when you have suffered at least 3 delays of 60 minutes or more while traveling with your German Rail Pass.
- Do you sell rail passes for other countries?
For travel in other European countries than Germany, you can buy a Eurail pass through www.eurail.com. Besides rail passes for a single country, you can also buy a Eurail pass for multiple countries. A popular choice is the Eurail Global Pass, valid in 22 countries in Europe.
If you are a European resident, you can buy an Interrail Pass instead.