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Frequently asked questions


Choosing a pass

Get answers on how to choose the right pass for your trip.
Travel days | Twin Pass | Validity | More...


Using your pass

Learn about the specifics of your German Rail Pass and how to use it.
Validity | International trains | Reservations | More...


Orders and refunds

Get your order status, account details or learn more about our return policy.
Popular topics: Order status | Refund | Other passes | More...

Check the status of your order


Log in to your account to check your order status.


Log in to your account

Login details can be found in your order confirmation email.

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