Aid offices in Germany

Regional Express train, Leipzig, Germany

Do you need help on how to use the German Rail Pass and taking trains across Germany? Then visit an aid office at one of the train stations listed below. These offices usually have sign with 'Reisezentrum'. You will find English-speaking staff at most locations.

Aid offices

 

Germany

  • Berlin

    Reisezentrum Berlin Hauptbahnhof
    Mon – Sun: 06:00 a.m. – 10:00 p.m.

     

    Reisezentrum Berlin Südkreuz
    Mon – Fri: 06:00 a.m. – 10:00 p.m.
    Sat + Sun: 07:00 a.m. – 09:00 p.m.

     

    Reisezentrum Berlin Zoologischer Garten

    Mon – Fri: 06:00 a.m. – 10:00 p.m.
    Sat + Sun: 07:00 a.m. – 09:00 p.m.

     

    Reisezentrum im Flughafen Berlin Schönefeld (Berlin Schoenefeld Airport)
    Mon – Fri: 05:30 a.m. – 09:00 p.m.
    Sat + Sun: 08:30 a.m. – 09:00 p.m.

     

    EurAide Berlin Hauptbahnhof Reisezentrum (lower level)
    Mon – Fri: 11:00 a.m. – 08:00 p.m.
    In summer extended hours, closed in January and February.
     

  • Bonn

    Reisezentrum Bonn Hbf

    Mon – Fri: 08:00 a.m. – 07:00 p.m.

    Sat: 10:00 a.m. – 04:00 p.m.
     

  • Cologne

    Reisezentrum Köln Hauptbahnhof (main train station)
    Mon-Fri: 6:00 am - 10:00 pm
    Sat-Sun: 7:00 am - 9:00 pm

     

    Reisezentrum Köln/Bonn Flughafen (Cologne/Bonn Airport) Terminal 2
    Mon – Fri: 08:30 a.m. – 08:00 p.m.

     

  • Dresden

    Reisezentrum Dresden Hauptbahnhof (main train station)

    Open
    Mon-Fri: 6:00 am - 9:00 pm
    Sat-Sun: 7:00 am - 9:00 pm

     

  • Düsseldorf

    Reisezentrum Düsseldorf Hbf
    Mon – Sun: 07:00 a.m. – 10:00 p.m.

    Reisezentrum Düsseldorf Flughafen (Duesseldorf Airport)
    Mon – Sat: 07:30 a.m. – 08:00 p.m.

  • Frankfurt Airport

    Reisezentrum Frankfurt Flughafen
    Fernbahnhof UND Regionalbahnhof (Frankfurt Airport Long Distance AND Regional railway stations) 

    Open
    Daily: 6:00 am - 10:00 pm
     

  • Frankfurt am Main

    Reisezentrum Frankfurt am Main Hauptbahnhof (main train station)

    Open
    Mon-Fri: 6:00 am - 10:00 pm
    Sat-Sun: 7:00 am - 10:00 pm
     

  • Hamburg

    Reisezentrum Hamburg Hauptbahnhof (main train station)

    Open
    Mon-Fri: 6:00 am - 9:30 pm
    Sat-Sun: 8:00 am - 9:00 pm
     

  • Hannover

    Reisezentrum Hannover Hauptbahnhof (main train station)

    Open
    Mon-Fri: 6:00 am - 9:30 pm
    Sat-Sun: 8:00 am - 9:30 pm
     

  • Heidelberg

    Reisezentrum Heidelberg Hauptbahnhof (main train station)

    Open
    Mon-Fri: 8:00 am - 7:00 pm
    Sat-Sun: 10:00 am - 6:00 pm
     

  • Kaiserslautern

    Reisezentrum Kaiserslautern Hbf
    Mon – Fri: 07:00 a.m. – 07:00 p.m.
    Sat + Sun: 10:00 a.m. – 04:00 p.m.

  • Lahr

    Reisezentrum Lahr (Schwarzwald)
    Mon – Fri: 06:30 a.m. – 07:00 p.m.

  • Leipzig

    Reisezentrum Leipzig Hauptbahnhof (main train station)

    Open
    Mon-Fri: 6:00 am - 10:00 pm
    Sat-Sun: 7:00 am - 10:00 pm

     

  • Munich

    Reisezentrum München Hauptbahnhof (main train station)

    Open
    Daily: 7:00 am - 9:00 pm

    EurAide München Hauptbahnhof Reisezentrum

    Open
    Mon-Fri: 11:00 am - 7:00 pm (in Summer extended hours)
    Closed January and February
     

  • Munich Airport

    München Flughafen: DB Counter in Terminal 1

    Open
    Daily: 6:00 am - 10:00 pm
     

  • Stuttgart

    Reisezentrum Stuttgart Hauptbahnhof (main train station)

    Open
    Daily: 6:00 am - 10:00 pm
     

  • Wiesbaden

    Reisezentrum Wiesbaden Hbf
    Mon – Fri: 06.00 a.m. – 07.30 p.m.
    Sat – Sun: 09.00 a.m. – 06.00 p.m.

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