Contact us

Need help placing your order or on how to use the pass? Or, do you have a question about an exisiting order? Check below to find the right contact details for your specific query.

Questions about the German Rail Pass


Do you need advice on choosing the right German Rail Pass for your trip? Got a question about using your pass? Then get in touch with our team of rail experts who will be happy to help you.

Email us at:

We strive to reply within 24 hours.

Questions on an existing order, payment or refund


You can contact our order support team by email or phone for questions about existing orders, payments and refunds. Please choose a contact option below:

For orders shipped to the USA, Canada and Australia and all countries listed below

American Samoa, Anguilla, Antarctica, Argentina, Aruba, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Bermuda, Bhutan, Bolivia, Brazil, Burundi, Cambodia, Cameroon, Canada, Chile, China, Christmas Island, Cocos Islands, Colombia, Costa Rica, Ecuador, El Salvador, Falkland Islands, French Guiana, French Polynesia, French Southern Terr., Guam, Guatemala, Heard/McDonald Islands, Honduras, Hong Kong, India, Indonesia, Japan, Korea (South), Macau, Malaysia, Maldives, Mayotte, Mexico, Mongolia, Montserrat, Myanmar, N. Mariana Islands, Nepal, Neth. Antilles, New Caledonia, New Zealand, Norfolk Island, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Puerto Rico, Qatar, S Georgia & S Sandwich Islands, Singapore, Sri Lanka, St. Pierre & Miquelon, Suriname, Svalbard and Jan Mayen, Taiwan, Thailand, Tokelau, United States, Uruguay, US Minor Out. Islands, Venezuela, Vietnam, Virgin Islands (US) and Yemen.

Please email your question to


For orders shipped to the UK, France, Germany, Italy and all countries listed below

Albania, Algeria, Andorra, Angola, Antigua & Barbuda, Armenia, Austria, Azerbaijan, Belarus, Belgium, Belize, Benin, Bosnia-Herzegovina, Botswana, Bouvet Island, Brunei, Bulgaria, Burkina Faso, Cape Verde, Cayman Islands, Centr. African Rep., Chad, Comoros, Congo, Congo (Dem. Rep.), Cook Islands, Cote d'Ivoire, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Faeroer Islands, Fiji, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Holly see (Vatican city), Hungary, Iceland, Ireland, Isle of Man, Israel, Italy, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Micronesia, Moldova, Monaco, Montenegro, Morocco, Mozambique, Namibia, Nauru, Netherlands, Nicaragua, Niger, Nigeria, Niue, Norway, Palau, Poland, Portugal, Reunion, Romania, Russia, Rwanda, Saint Kitts & Nevis, Saint Lucia, Samoa, San Marino, Sao Tome & Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, Spain, St Vincent, St. Helena, Swaziland, Sweden, Switzerland, Syria, Tajikistan, Tanzania, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Turks & Caicos Isl, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, Uzbekistan, Vanuatu, Virgin Islands (UK), Zambia and Zimbabwe.

Please email your question to


Or, call the phone number shown on your invoice and confirmation email

Please make sure you mention your order number when you email or call. We will answer respond to your email within 1 business day.

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Post your question on our Facebook page or ask us on Twitter. One of our rail experts will have an answer for you within 8 hours - often faster.


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